Frequently Asked Questions & Troubleshooting

Find answers to common platform, access, verification, and billing questions:

Q: How does direct enrollment from the website into the LMS work?

A: When you browse /courses or /tracks on the public website and click "Start on LMS" or "Start for [Price]", you are deep-linked directly to that curriculum resource on the LMS (https://lms.institute.savadub.com/courses/{slug} or /tracks/{slug}).

• If you are already logged in and enrolled, you are taken immediately into the course reader.
• If you are logged in but not yet enrolled, the system opens the checkout screen with the item pre-loaded.
• If you are a guest, the LMS captures your target URL, routes you through /login or /register, and upon successful authentication automatically sends you straight back to your target course checkout.

Q: I didn't receive my activation link or my invitation expired. What should I do?

A: Team invitation links expire after 14 calendar days for security. If your link expired:

1. Contact your company training manager or HR administrator.
2. The administrator navigates to Staff Onboarding & Invites in the Corporate Admin Portal (/admin/{company}).
3. Clicking Resend next to your name immediately dispatches a fresh 14-day activation email to your corporate address.

Q: How do I share my certificate with an employer or on LinkedIn?

A: In your Student Portal, open Learning Studio > Verified Credentials and click on your credential.

• Copy your unique Verification Link (e.g., https://lms.institute.savadub.com/verify/SAV-CERT-12345).
• You can also download the print-ready vector PDF containing an embedded QR code and cryptographic verification hash.
• Anyone with the verification URL can inspect your graduation credentials, audited study hours, and completed capstone deliverables without logging in.

Q: How are Continuing Education Units (CEU) and academic credits calculated?

A: Savadub Institute follows international continuing education standards:

• Continuing Education Units (CEU): Awarded at the standard rate of 0.1 CEU per 1 audited study hour (1.0 CEU = 10 contact/learning hours).
• European Credit Transfer (ECTS): 1 ECTS credit corresponds to approximately 25 to 30 total hours of combined coursework, reading, and capstone project execution.
• Your transcript and certificate verification page explicitly state both contact hours and earned CEUs.

Q: Why did my study time stop recording while reading a playbook?

A: The Interactive Playbook Reader records active engagement for true live active studying engagement activities only.

• If you switch tabs, minimize your browser, open another application, or leave your mouse idle, the timer pauses automatically.
• This audit trail guarantees that study time represents genuine technical engagement required for credit certification.
• To resume time tracking, simply return to the playbook tab and resume scrolling or interacting with the page.

Q: Can I pay tuition in my local currency?

A: Yes. The platform supports nine currencies: USD (\$), NGN (₦), EUR (€), GBP (£), CAD (CA$), AUD (AU$), KES (KSh), GHS (GH₵), and ZAR (R).

• Select your preferred currency from the top currency selector on either the website or LMS.
• All course prices and checkout invoices will calculate in your selected currency.
• Card transactions are processed via Stripe, Paystack, or Flutterwave depending on currency compatibility.

Q: How do I apply a 100% scholarship code or fellowship grant?

A: On the checkout screen (/checkout/{uid}):

1. Enter your voucher code into the Promo Code / Voucher field on the order summary card and click Apply.
2. If your voucher is a 100% scholarship, the total payable balance becomes $0.00.
3. All payment gateway selections (credit card, bank transfer) are bypassed.
4. Click Complete Enrollment to provision your course access immediately. An official $0 confirmation invoice is emailed to you for your records.

Q: Can our organization pay for team seats via a corporate bank wire transfer?

A: Yes. You can pay via bank wire in two ways:

1. Self-Service Checkout: Choose Direct Bank Transfer during checkout on the LMS. Enter your payment reference and upload a screenshot or PDF of your bank wire receipt. Our billing operations team verifies funds within 1 to 4 business hours.
2. Pro-Forma Invoicing: Email billing@savadub.com with your desired seat count, billing interval (Monthly, Quarterly, Biannual, or Annual), and corporate billing address. We will issue an official pro-forma invoice complete with international wire instructions (SWIFT/BIC, IBAN).

Q: Where can I download official invoices for corporate tuition reimbursement?

A: Every completed payment generates an official tax-compliant receipt. You can download PDF copies at any time:

• Students: Log in to the Student Portal, open your account menu, and select Billing History.
• Corporate Clients: Log in to /admin/{company} and navigate to Billing & Seats > Invoice History. Each receipt contains the organization's legal name, VAT/tax IDs, and an itemized breakdown.